YOUR BEST CHOICE FOR JAPANESE GREEN TEA
BACK
TO TOP

Coronavirus

IMPORTANT INFORMATION

Shipping and delivery of orders
in the context of the Coronavirus situation

IMPORTANT UPDATE 1.4.2020
IKKYU is located in Fukuoka, northern Kyushu, Western Japan, and like everyone around the world, we follow closely every day the evolution of the Coronavirus health situation. Our company’s operations, as well as the producers’, remain unaffected, and everyone along the process chain takes the strictest measures to handle safely and properly all our products.

IKKYU orders are shipped using the Postal network, and therefore IKKYU depends on the status of the Japan Post for acceptance and the corresponding postal services in destination countries for final delivery.

As of April 2, theJapan Post will stop accepting airmail shipments to 153 countries due to the lack of flights. The Post is still accepting shipments to countries like the USA, Canada, UK, France, Germany, Australia, Singapore (delays may occur) and our free shipping option is not affected.

However, they do not accept parcels for countries such as Spain, Italy, Israel, Turkey, Switzerland, Czech Republic, Belgium, Bulgaria, Poland, Romania, Russia, Ireland, New Zealand, etc. The full list of countries is available here, please check to see if this applies to you.

We will continue to accept orders for these countries so that you can take advantage of any promotions, but your orders will be held until they can be shipped.


We are currently discussing terms with a global freight forwarder in order to resume as quickly our shipments to areas where the Japan Post is not accepting shipments for the moment. We will update this page accordingly as soon as information is available.

We thank you for your understanding, and we hope that you and your families stay safe.

The IKKYU team

REGISTER TO OUR NEWSLETTER

Stay up to date on our new arrivals, promotions and Japanese culture

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form