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SHIPPING & RETURNS

BAMBOO FOREST NEAR A TEA FIELD IN HIGASHI-SONOGI, NAGASAKI PREFECTURE

Pricing and payment

Your transaction

A price is provided for each product, in USD ($) for the english version and EUR (€) for the French version.
It is free of tax as export transactions are exempt from Japanese consumption tax.
Shipping costs are not included (see Shipping section).
We accept MasterCard, VISA, AMEX. Full price (including shipping fees) is due at the time of purchase.
Old ashtray on an outdoors tea shop near Atago Shrine, Fukuoka.
A.Bloise 2014

shipping

your delivery

Your order is usually shipped within 5 business days.
In case of any delay, we will contact you.An email with the tracking number of the shipment will be sent on day of shipping.
Shipping costs vary depending on the selected shipping options (EMS or E-packet), handling, the total weight of the package (wrapping included) and the delivery location. We use either EMS or E-packet.
EMS: The most popular way for international shipping. Starts at 500gr up to 30Kg. Your package is insured for 20,000 Yen. It provides a tracking number.
E-packet: Shipping weight starts at 50g and goes to 2kilos. Your shipment is insured up to 6,000Yen. It provides a tracking number (for most countries). Cheaper than EMS, it is the method we recommend.
For the shipping rates, please refer to the links below (provided by the Japanese Post). The amount we charge can be slightly different as we calculate an estimated weight:

EMS shipping
E-packet shipping
View from the cliffs near IBUSIKI, near Chiran, Kagoshima prefecture
2014 - A.Bloise

shipping & Returns

Solving an issue

We only accept returns and exchanges for defective products.
Returns and exchanges for defective products are only accepted within 7 days after reception of the products.
Please check out the products right after you recieve them. If the product is used, we cannnot accept returns and exchanges.
For returns and exchanges of defective products, please contact us using this page.
You must contact us before sending back any merchandise. We will respond as soon as possible.
Ikkyu is a Japanese company :
IKKYU Goudou-Kaisha
Noke 8-29-7 Sawara-ku, Fukuoka, Japan 814-0171
Ooyama san showing us which leaves to pick ! Higashi-Sonogi, Nagasaski prefecture
2016 - A.Bloise

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